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The app is the only real door. What should I do if I can’t log in even with the correct password? If you’re entering the correct password but still can’t log in, first check if the Caps Lock key is on or if there are any typos. Try clearing your browser’s cache and cookies, or use a different browser. If the issue continues, it’s possible that your account has been temporarily locked due to multiple failed attempts. Wait 15–30 minutes and try again. If you’re still locked out, contact customer support through the official website and provide your registered email.
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